Mass. Offers Online Licensing with Agent Lookup Feature for Consumers

November 5, 2007

The Massachusetts Division of Insurance recently launched a new online licensing system for producers.

The first phase of the system, OLLIE (Online Licensing of Individuals and Entities), enables individual insurance producers, both residents and non-residents, to renew their insurance licenses and pay associated fees quickly. In subsequent phases, OLLIE will be expanded to serve other licensing types, including both new applications and renewals.

In addition to serving producers, OLLIE includes an online producer lookup feature for the public, according to Diane Silverman Black, director of producer licensing for the Massachusetts Division of Insurance. Consumers will be able to search for producers according to geographic location and by product offerings.

Black encourages all producers to go online, as soon as possible, to review and update their producer profiles to ensure they are included in the producer look up feature when it is launched.

The license renewal process, formerly done via mail, has been streamlined to reduce turnaround time. Renewals may now be processed within 48 hours. The system is accessible 24/7, and the DOI hopes frequent email communications will keep producers informed of their application status.

Additionally, the online system reduces the potential for late penalty charges by promoting on-time renewals and payments. A secure e-payment process is offered at no additional cost.

“An important goal of this agency is to better meet customer needs by offering quality, innovative online services. I am pleased that the Division of Insurance is able to offer new technologies like OLLIE that run at the speed of business.” said Commissioner of Insurance Nonnie S. Burnes.

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