Travelers Personal Lines Consolidation Affects N.J., Mass., N.Y.

By | April 15, 2008

Travelers Insurance is consolidating some of its personal lines business center activities across the country, a plan that will mean fewer jobs in Massachusetts and New Jersey but more in upstate New York.

Travelers Personal Lines is consolidating some “non-customer facing” functions performed at two business centers — Fall River, Mass. and Marlton, N.J. , according to Sheila Trauernicht, spokesperson for the company. The work will be transferred to offices in Syracuse and Glens Falls, N.Y.

The personal lines unit is also consolidating certain business processing work from its nine centers across the country to three.

About 325 employees are being affected overall, although about 100 new openings will occur in Syracuse, Houston and Knoxville when the consolidation plan is completed.

Trauernich said the move is unrelated to the April 1 introduction of managed competition in the Massachusetts private passenger auto insurance market. Travelers of Massachusetts is a separate company with its own processing center in Norwood, which remains unaffected.

Also, the Marlton, N.J. office with 80 employees and Fall River, Mass. office with 365 will remain open for sales, marketing, financial and other customer operations, she told Insurance Journal.

Travelers Personal Lines has nine business centers across the country that employ about 2,000 people.

The consolidation also has no effect on the insurer’s commercial lines operations.

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