Chartis has appointed Murli Buluswar to the newly created position of chief science officer.
In this role, Buluswar will be responsible for establishing a research and development function to study corporate business and claims data and help improve Chartis’ global commercial and consumer business strategies.
Chartis said Buluswar’s appointment will help enhance the insurer’s focus on analytics related to its underwriting decisions, product innovation, pricing, distribution, marketing, claims and customer experience.
Buluswar joins Chartis from Farmers Insurance where he was vice president of enterprise customer experience. He was responsible for defining and executing a complete customer experience vision with the goal of improving voice of the customer metrics and defined financial measures.
In a previous position with Farmers Insurance, he was vice president of insight and innovation, in which he established the internal analytics consulting group to identify business opportunities.
Prior to Farmers, Buluswar was vice president of financial analysis and strategic planning for Answer Financial. He also served as business unit manager and product manager of strategic alliances for Progressive Corporation and senior statistician and business analyst for Capital One.
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