Vermont’s Financial Regulation Commissioner Susan Donegan announced this week that her department has launched a new secure online method for consumers to make inquiries and file complaints to the department’s insurance division.
The new system will allow people to upload photos and documents to support their complaints and it will provide an instant automated e-mail response confirming receipt of their filing. It will also allow them to track the status of their complaint online.
The entire process will be completely confidential and will permit the consumer services staff to reply electronically to more than 90 percent of submitted concerns, thereby increasing efficiency and cutting response times, Commissioner Donegan said.
“This is only the first step in making the department’s web site more user-friendly,” Donegan said, “and we expect to see more and more people seeking information online in addition to submitting complaints and inquiries.” The insurance division’s consumer services staff will continue to accept complaints and concerns by e-mail and phone.
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