IBC, Crawford Adjusters Team Up to Fight Fraud

July 10, 2003

The Insurance Bureau of Canada announced that it has entered into an agreement with Crawford Adjusters Canada to exchange claims data in a common format to combat fraud.

“Insurance fraud costs Canadians $1.3 billion [U.S. $ $952 million] per year,” said the announcment, and the availabilty of information is a key element in fighting it. “The solution to insurance fraud lies in better access to information,” stated Terri MacLean, IBC’s Executive VP, Information and Investigations. “The relationship between IBC, Crawford, industry stakeholders and insurance professionals only stands to be improved through analyzing and sharing information.”

“The relationship of IBC and Crawford benefits the insurance industry through anti-fraud efforts based on information gathering and analysis. The Automated Claims Exchange (ACE) information sent from Crawford to IBC is being used to assist with investigations and establish new partnerships,” said the bulletin.

“We are delighted to be the first adjusting company to partner with IBC,” commented Glenn Gibson, CEO of Crawford Adjusters. “Data collection is an essential component in the property and casualty industry, especially in regard to insurance fraud.”

Scott Sutherland, Crawford’s VP for Information Technology indicated that “One of the areas Crawford has put large investments into is our state-of-the-art IT systems. This relationship will further help to enhance the quality of data from this technology while also exhibiting its potential.”

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