Xchanging, the UK-based business process and technology services provider and integrator, said it is “seeing radical benefits for firms employing Active Operations Management (AOM) to achieve operational excellence.”
The bulletin explained that “AOM is transforming firm’s service operations management by providing unprecedented levels of control over quality, productivity and service delivery through a highly structured and disciplined approach to front line capacity planning and control.”
Rob Myers, director of Insurance Business Processing Services at Xchanging commented: ” “Organizations are achieving startling improvements in the way work and time are matched across the whole of their operation – irrespective of the nature of the work – and raising productivity typically between 20 and 40 percent.”
Source: Xchanging
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