AIG Asia Pacific Insurance Pte. Ltd. (AIG Singapore) has launched an online motor accident reporting platform that allows policyholders to make accident reports and commence the claims process online.
Designed to streamline the customer experience, AIG Singapore said, the platform is the first of its kind to be integrated with the industry accident reporting system, provided through Singapore’s General Insurance Association of Singapore (GIA).
Users can access the platform via the AIG Singapore website or mobile application where they will be able to select from pre-loaded accident scenarios and use location pins to determine the exact scene, said AIG, explaining that the platform enables users to document the accident more accurately.
“We recognize that consumers today demand more agility and convenience, so we are continuously looking at ways to boost efficiency and create solutions that meet their needs,” said Cady Ho, head of Claims and Customer Office at AIG Singapore. “This latest initiative marks another step in our digital transformation journey to elevate the customer experience and is expected to benefit more than 20,000 AIG Singapore motor policyholders a year.”
She said the new platform also seeks to reduce motor insurance fraud in Singapore, which resulted in an estimated loss of S$99 million (US$73.8 million) last year, said AIG, quoting statistics from the GIA.
If a third party is involved in the accident and their mobile number is provided by the insured, AIG Singapore will send an SMS to the third party with advice on the claims process and caution against services offered by touts or unauthorized tow-truck operators or repair workshops.
“With motor insurance fraud on the rise in Singapore, subjecting motorists to higher premiums, our online accident reporting platform also encourages proactive claim management that aims to mitigate fraudulent activity, leading to bigger cost savings for customers,” added Ho.
Source: AIG Singapore
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