AXA, the Paris based insurance & asset management firm, and Fixico, a platform for cosmetic car repairs, after several months of joint testing, have just started to provide AXA’s customers in Belgium with an innovative and fully-digital damage handling proposition, aimed at improving convenience, reducing costs and time and, therefore, increasing customer satisfaction.
AXA said its vision is to become a full-fledged and innovative partner for its customers, across the entire value chain: before, during and after any claims. Digital innovation is a crucial driver of this transformation, allowing AXA to offer new services which can substantially enhance the customer experience and satisfaction.
“We have found a strong partner in Fixico, to bring a superior digital claim handling solution, via our brokers, to our customers. We are proud to be the first insurance company in Belgium to offer this innovative solution and be able to help thousands of customers,” said François Lecomte, chief retail officer at AXA Belgium.
With its online platform, Amsterdam-based Fixico digitizes and streamlines the car damage repair process for both the consumer and business markets. It is used by car owners, insurers, fleet management and leasing companies to quickly obtain, compare and select the best offers for car damage repairs, said the company. Fixico is currently active in the Netherlands, Belgium, and Germany and operates a network of 1,500 repair shops and has processed about 150,000 damages to date.
AXA said the insurance industry is in the midst of a radical, digitally infused shake-up. Notably, for the motor insurance industry, digitizing the end-to-end claim process holds tremendous potential: increasing customer satisfaction, reducing claim expenses and improving effectiveness and claims handling accuracy.
“There is room for improvement and reinvention in the damages handling space, which is still characterized by inefficient and outdated practices and by limited transparency for all stakeholders: customers, insurance companies, brokers and body repair shops,” said Derk Roodhuyzen de Vries, Fixico’s CEO and co-founder.
“We’re excited to work with such a committed and like-minded partner, which leads the way in the industry’s innovation and shares our ambition to provide customers with a convenient, simple and satisfying experience. This is the stepping stone to a fruitful and strong cooperation,” he added.
Was this article valuable?
Here are more articles you may enjoy.