Beazley Launches Booking System for Virtual Broker Meetings in New Business Reality

July 7, 2020

Specialist insurer Beazley has launched an online booking system to make it easier and quicker for brokers to arrange virtual appointments and share relevant documentation securely with underwritrs.

Built in collaboration with Microsoft and IT consultancy Redspire, Beazley Booking uses Microsoft’s low code platform Power Platform to create a simple web application that brokers can access, using a secure log-in provided by Beazley.

Beazley Booking enables brokers to view underwriter availability, book a meeting time, upload an agenda and documents in advance and view all of their scheduled meetings with Beazley underwriters.

It aims to ensure brokers retain consistent access to their underwriting contacts during social distancing and beyond as the insurance industry adopts more flexible working practices in the long term. It also provides underwriters with access to a detailed log of broker enquiries and appointments on a fully secure system.

From July 7, Beazley is rolling out the system to cyber & technology and property broking partners in the London market with new lines being added in the coming months.

“Beazley Booking uses the Microsoft Power Platform to improve the quality of interactions with brokers and ensure that our underwriters have access to data that can help improve service in the future,” commented Mark Moerdyk, Beazley’s chief technology officer.

“This is not only a system that improves our service during this period of social distancing but also has the capability to provide long-term support as the market adapts to a more efficient and flexible model,” he added.

“We have been working very hard to ensure we retain the same standard of access and responsiveness for brokers while working remotely. In the London market particularly, the temporary closure of the Lloyd’s trading floor due to the pandemic has changed the dynamic of the market and accelerated the adoption of new ways of working,” said Paul Bantick, global head of cyber & tech.

“As we come out of lockdown we know that some of these more flexible working practices will ensue. This was an opportunity to invest in making our virtual interactions with brokers slicker and more efficient with expanded functionality and features,” Bantick added.

“Beazley Booking empowers brokers to arrange appointments with us using a user-friendly and intuitive application. It helps to ensure trading with us is as frictionless and straightforward as possible,” explained Simon Jackson, head of open market property at Beazley.

Beazley is the parent company of specialist insurance businesses with operations in Europe, United States, Canada, Latin America and Asia. Beazley manages six Lloyd’s syndicates and, in 2019, underwrote gross premiums worldwide of $3 billion. All Lloyd’s syndicates are rated “A” by A.M. Best.

Source: Beazley


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