Cathay Pacific Collaborates with AXA to Provide Free COVID-19 Insurance to Passengers

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Cathay Pacific is collaborating with AXA General Insurance Hong Kong Ltd. to provide free COVID-19 coverage to all passengers.

Customers who fly with Cathay Pacific from Dec. 7 to Feb. 28, 2021 will be covered for medical expenses related to a COVID-19 diagnosis incurred while overseas. The free cover will be automatically applied when customers book their flights.

Customers are covered for a period of 30 days starting from the date of their departure, or until they return to their home, whichever is earliest.

Coverage includes:

Medical and hospitalization. Customers’ COVID-19 PCR tests and hospitalization will be covered, if it becomes necessary. Coverage for medical expenses related to COVID-19 extends to up to US$200,000.
Quarantine costs. Customers will receive an allowance of US$100 per day per passenger for up to 14 days due to COVID-19 to help them during periods of unforeseen and mandatory quarantine.
Evacuation and repatriation. Cathay Pacific will ensure that affected customers, as well as their travel companions and any children they may be travelling with, get home.
24/7 emergency hotline. Customers can call AXA’s 24/7 Emergency Assistance hotline on +852 2863 5785, or send a WhatsApp message to +852 2863 5784.

The airline has also introduced enhanced safety measures across every stage of the journey from check-in to the cabin. These measures include:

Temperature checks
Contactless check-in and boarding
Antimicrobial coating on check-in counters, kiosks and other common areas
Mandatory wearing of face coverings by passengers and crew throughout the flight
Enhanced cleaning and sanitisation of all surfaces
HEPA air filters that remove 99.999% of airborne contaminants

Photograph: Cathay Pacific Airways Airbus A330 airliner aircraft B-HLS preparing for takeoff from Melbourne International Airport on June 23, 2015.

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