Cathay Pacific Collaborates with AXA to Provide Free COVID-19 Insurance to Passengers

December 7, 2020

Cathay Pacific is collaborating with AXA General Insurance Hong Kong Ltd. to provide free COVID-19 coverage to all passengers.

Customers who fly with Cathay Pacific from Dec. 7 to Feb. 28, 2021 will be covered for medical expenses related to a COVID-19 diagnosis incurred while overseas. The free cover will be automatically applied when customers book their flights.

Customers are covered for a period of 30 days starting from the date of their departure, or until they return to their home, whichever is earliest.

Coverage includes:

  • Medical and hospitalization. Customers’ COVID-19 PCR tests and hospitalization will be covered, if it becomes necessary. Coverage for medical expenses related to COVID-19 extends to up to US$200,000.
  • Quarantine costs. Customers will receive an allowance of US$100 per day per passenger for up to 14 days due to COVID-19 to help them during periods of unforeseen and mandatory quarantine.
  • Evacuation and repatriation. Cathay Pacific will ensure that affected customers, as well as their travel companions and any children they may be travelling with, get home.
  • 24/7 emergency hotline. Customers can call AXA’s 24/7 Emergency Assistance hotline on +852 2863 5785, or send a WhatsApp message to +852 2863 5784.

The airline has also introduced enhanced safety measures across every stage of the journey from check-in to the cabin. These measures include:

  • Temperature checks
  • Contactless check-in and boarding
  • Antimicrobial coating on check-in counters, kiosks and other common areas
  • Mandatory wearing of face coverings by passengers and crew throughout the flight
  • Enhanced cleaning and sanitisation of all surfaces
  • HEPA air filters that remove 99.999% of airborne contaminants

Photograph: Cathay Pacific Airways Airbus A330 airliner aircraft B-HLS preparing for takeoff from Melbourne International Airport on June 23, 2015.

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