The recently released Kansas 2003 Consumer Complaint Ratio Report shows that 38 percent of complaints related to auto insurance, more than any other line of business. During 2003, the Kansas Insurance Department (KID) closed 5,219 complaints involving insurance companies.
Accident and health insurance followed closely behind with 29 percent of the complaints. Homeowners insurance accounted for 18 percent of complaints, while life, HMO, long-term care and annuity insurance all had ratios in the single digits.
Sixty-four percent of the total complaints dealt with problems relating to claims handling, according to the report. Other problem areas were underwriting (17 percent), policyholder services (15 percent) and marketing and sales (4 percent). Claims handling problems were identified as unsatisfactory claim settlement/offer (43 percent); denial of the claim (26 percent); and claim delays (24 percent).
A copy of the report is available at the KID Web site
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