Wisconsin Insurance Commissioner Sean Dilweg announced improvements to the state’s complaint and agent licensing processes intended to simplify access to agency services for consumers and insurance professionals.
Dilweg unveiled a new online complaint filing system. Effective Feb. 9, 2009, consumers can file an insurance complaint directly over the internet. Previously, a complaint form was available on the Office of the Commissioner of Insurance Web site, but had to be printed and mailed or faxed to the agency to be filed. The on-line complaint form is available at oci.wi.gov/com_form.htm.
Dilweg also highlighted a change to the agent licensing process. Agents renewing their license through the department’s outside vendor SIRCON will be permitted to print their licenses for free within 30 days of renewing their licenses. Agents will still receive a license from OCI as usual, but now they have the opportunity to print their own license. Agents wishing to print their license after 30 days will pay a transaction fee.
“Streamlined processes give added value to consumers and agents,” said Dilweg.
Source: Wisconsin OCI
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