Minnesota Auditor Investigating Health Insurance Exchange, MNsure

January 8, 2014

Minnesota’s legislative auditor is conducting an investigation into the launch of MNsure, the state’s new online health insurance exchange.

Since its launch, MNsure has been beset with problems such as a bug-ridden website, long wait times at its toll-free helpline, and error-plagued information transmitted to insurance companies.

Auditor Jim Nobles is starting his investigation with the vendors that received tens of millions of dollars to build the website.

Nobles tells the Star Tribune the first phase will focus on whether the IT contractors delivered on their promises and whether the state kept a close enough eye on their work during the process.

“We are squarely focused on making the consumer experience through MNsure a better one. We welcome the effort by the office of the Legislative Auditor to review past processes and decisions, and we hope this review is able to identify additional strategies for improvement,” MNsure spokeswoman Jenni Bowring-McDonough said late Monday night.

A team from Nobles’ office kicked off the audit Tuesday morning at the Minnesota Department of Commerce, which handled the flow of federal funds to the state.

Former MNsure Executive Director April Todd-Malmlov resigned Dec. 17 after criticism mounted over the problems at the exchange, as well as what critics said was a poorly timed vacation in November.

Scott Leitz has since been named interim director of the exchange.

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