The U.S. Attorney’s Office in North Dakota says it has reached a settlement with a bus transit service to resolve a complaint that the company violated the federal law that protects the disabled against discrimination.
Interim U.S. Attorney Nicholas Chase said the agreement involves Iowa-based Jefferson Partners doing business as Jefferson Lines.
The company will pay the complainant $5,000 for violating the Americans With Disabilities Act, according to a statement from Chase’s office.
A bus rider said a driver would not allow a walker to be used on the rear lift of the bus and that required the passenger to walk the length of the vehicle and use the stairs without the walker.
The U.S. Attorney’s Office investigation found that between January 2017 and August 2020, Jefferson Lines received 24 customer complaints regarding disability access issues.
Eight of those were complaints that a bus lift failed to work or a driver failed to properly operate a lift.
Jefferson Lines has agreed to train bus drivers on how to better operate the lifts in accordance with federal law. Mobility equipment on the buses must also be tested weekly.
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