AUGIE Aids in Survey to Determine Needs of Agents

November 27, 2001

The ACORD User Groups Information Exchange (AUGIE) has been working with insurance companies, vendors and the national agency management system user groups to develop a comprehensive survey in an effort to determine what agents want out of their automation system and company partners.

By taking this survey, agents have the opportunity to educate carriers and vendors as to their e-commerce needs, according to Gregory A. Maciag, president and CEO, ACORD. Maciag added the results of this survey should positively impact the design of new product and system offerings from carriers and vendors for the independent agents.

“The AUGIE survey is a collaborative industry attempt to bring helpful perspective to future automation and e-commerce initiatives,” said John Carmody, assistant vice president, distributor automation, SAFECO. “Any agent truly interested in working to influence carrier and vendor development activities needs to participate in this survey.”

This online survey for agents will go live Jan. 2 through Feb. 1, 2002. It can be accessed through a number of websites including those of national user group associations; the agency management system vendor community; several carriers; national producer associations as well as ACORD’s website www.ACORD.org.

“For perhaps the first time in history, each of the agency management system user groups, along with their respective vendors, have been in regular dialogue with a number of key carriers, including Chubb. This dialogue has not only been an exciting endeavor but has also strengthened the carriers’ common resolve to promote efficiency among the independent agency distributors,” said Terry Cavanaugh, worldwide marketing officer, Chubb Group of Insurance Companies.

AUGIE was established in August 2000 to gather information, to share ideas and to actively shape the future of the insurance industry through collaboration with ACORD, agents, brokers, insurers, vendors and associations.

“Using the AUGIE survey as a base, we are confident we can make technology decisions that will serve the interests of all these constituents,” added Chris Garson, agent technology leader, Progressive Insurance.

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