Afni Insurance Services, a provider of customer care solutions for the industry, plans to release a new “write-back” module in its CSR24 product.
The write-back module automatically records each CSR24 transaction in the agent’s agency management system. This new module eliminates the need for agency staff to manually input a record of the transaction and eliminates the potential for lost or incorrectly logged information. The new module will be in full release with two agency management systems by March 31, with plans to make it available to all systems over time.
The write-back module creates an activity log or diary entry in the agent’s management system for each change or service request processed through CSR24. The management system proactively retrieves data updates from the CSR24 servers. All Internet communications are encrypted in HTTP protocol (SSL). Change records are delivered in the ACORD XML Message format. Future enhancements planned include the delivery of an ACORD XML submission to the carrier.
As a result of this new module, CSR24 now includes a complete database of all transactions submitted for each customer. Agency staff can search the database for old change requests whereas previously, a lost message was a lost message. Now they are stored and searchable on CSR24.
Richard Roy, chairman and CEO of Afni Insurance Services (www.afniinc.com), noted, “CSR24 is an extension of the agent’s existing service processes. We build upon what agents currently offer and extend service hours, as well as extend the service capabilities an agent can provide. The new write-back module will enable agents to more efficiently track these extended services; transactions that occur via the telephone and/or the Internet and are initiated after hours or through online self-service functions.”
Was this article valuable?
Here are more articles you may enjoy.