ADP Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair and automotive recycling industries, announced an agreement with The CEI Group Inc. (CEI), a provider of vehicle accident and risk management services for self-insured vehicle fleets and a third-party administrator for property and casualty companies.
CEI will use ADP Claims Manager to further reduce claim cycles within its independent appraisal and collision repair facility network by eliminating paper-based processes and replacing them with more efficient electronic methods.
ADP Claims Manager is a web-based claims management application that reportedly improves productivity through real-time, centralized access to electronic claim data.
“Not only does this process allow us to capitalize on our existing
proprietary claim system to reduce cycle time, it provides us with fast and accurate management information on estimate data within our independent network of appraisal firms and repair facilities,” said Wayne Smolda, chief executive officer of CEI.
Traditionally, CEI has reportedly used standard forms of communication with its network, a combination of faxes and e-mails that required manual sorting and review to track and audit claims estimates and photos. Now, CEI can maintain electronic damage assessment documents to review and manage auto physical damage claims.
“Our work with CEI demonstrates the value of Internet claims handling in general and the flexibility of ADP Claims Manager in particular,” said Stephen Applebaum, ADP vice president of claims workflow services. “For example, CEI will dispatch claims from its proprietary claim system and pass the claim data to ADP Claims Manager to facilitate the outbound and inbound communication
with their trading partners. This enables CEI claim staff to operate within their proprietary system, while taking advantage of connectivity provided by ADP Claims Manager.
“ADP’s goal is to quickly and efficiently connect trading partners, like
CEI and its network members, to deliver the information required to make smart business decisions across the entire claims community,” added Applebaum.
ADP developed technology within ADP Claims Manager to seamlessly exchange information with CEI’s proprietary claim system. This technology facilitates receipt and transmission of electronic assignments to CEI’s network of independent appraisal firms and repair facilities. Members of CEI’s appraisal and repair network can use ADP Claims Manager to incorporate photos and other electronic files with the estimate they submit back to CEI’s propriety claim system, reducing the claim’s cycle time.
CEI will communicate electronically with all of its network participants
through ADP Estimate Share, part of ADP’s web-based claims management applications. ADP Estimate Share enables CEI to manage estimates from multiple estimating systems.
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