Hanover Enhances Towing, Rental Car, Other Personal Lines Benefits

May 23, 2008

The Hanover Insurance Group, Inc. is offering enhancements to its automobile and homeowners policies for towing, labor, and rental cars as well as waived deductibles and guaranteed policy renewals.

The new personal insurance benefits — called Ultimate Service and Total Household Rewards– are being offered to eligible customers at no additional charge.

The Ultimate Service coverage adds towing, labor and rental benefits to an insured’s automobile policy. The company will pay towing and labor costs when an insured’s keys are lost, broken, or mistakenly locked in the insured’s automobile and towing cost when the vehicle is towed to the nearest Hanover Express Claims repair shop following a covered disablement. It also reimburses for expenses to rent a substitute auto if the insured allows The Hanover to coordinate both the rental and repair within the company’s network of providers. Coverage is subject to daily coverage limits with the total payment not to exceed $3,000.

The Hanover’s new Total Household Rewards coverage benefits customers when they have both their home and automobile policies with The Hanover. With the added benefits, the company will waive one of the two policy deductibles when a policyholder has a single loss that affects both the auto and home. For example, if a hailstorm damages both a car and the roof of an insured’s home, the customer would only pay the higher of the two deductibles if the loss is greater than the higher deductible. This coverage also guarantees that the insurer will not cancel and/or non-renew an auto or homeowners policy as long as the insured meet various conditions, which include paying their premiums.

Coverage offerings vary by state. The company said that these enhancements are currently being rolled-out and are expected in Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maine, Michigan, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Tennessee and Virginia.

Source: The Hanover
www.hanover.com

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