Kneser Named Customer Service Rep of the Year

February 23, 2011

The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) and The Institutes is reminding the insurance industry to honor customer service representatives today, designated as Annual Accredited Customer Service Representative Tribute Day.

Additionally, the Big ‘I’ has named Angela Kneser of Budd Agency Inc. in Phillipsburg, N.J., as ACSR of the Year.

“Angela’s professionalism and commitment to continuing education and customer service make her a true industry role model,” said Madelyn Flannagan, Big “I” vice president of agent development, education and research.

Kneser joined the Budd Agency Inc. team in 1998 and has worked in the insurance industry since 1986. She earned her ACSR designation in 1992. She stood out among the excellent pool of candidates for the ACSR of the Year honor because she consistently goes beyond the call of duty. Recommendation letters for the award highlighted her professionalism, people skills and commitment to excellent customer service. Kneser was also selected for her exemplary contributions to her agency by offering the knowledge and confidence that produces the trust of her clients and reducing the chance of agency errors and omissions (E&O) losses by setting the office standards, the Big “I” said.

“The personalized service of a CSR can be the differentiating factor for consumers who have many insurance buying options,” said Robert Rusbuldt, Big “I” president and CEO. “CSRs demonstrate their commitment to the agency and its clients by earning the ACSR designation.”

The ACSR program is a nationally recognized designation that provides participants with an insurance foundation, customer service skills and the technical knowledge. Nearly 15,000 agents and brokers have achieved the ACSR designation, which is available in personal lines, commercial lines or life/health. ACSR modules have been approved in many states for continuing education credit for agents’ license renewal.

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