MetLife Auto & Home has enhanced its identity protection services to include assistance for digital threats, such as e-mail and social media compromise, as well as data breach victim assistance. The services are provided as part of the company’s identity protection program, which is provided to automobile, homeowners, renters, and condominium customers at no additional cost, in states where approved by regulators.
As part of the enhancement, MetLife Auto & Home’s identity protection services provider will now assist customers with:
- Assisted Living: Assists customers responsible for safeguarding the personal information of others.
- External Breach Victim Notification: Provides support for consumers who have their personal information exposed by third parties by explaining notices received.
- E-mail Compromise: Helps analyze and recover from e-mail hacking situations.
- Phish Assist: Provides assistance to evaluate received messages to avoid becoming a victim of e-mail or phone scams.
- Social Media Compromise: Provides advice concerning privacy settings, etc., to help protect your on-line identity and privacy.
- System Compromise: Providing contact information for preventative resources for before and assistance after a personal electronic device has become exposed.
These enhancements are part of MetLife’s suite of services, which will continue to include assistance with resolving or preventing instances of identity theft such as: fraudulent medical insurance claims; lost ID when traveling; setting fraud alerts post break-in; replacing ID following natural disaster; protecting personal information that could be compromised while moving; replacement of marriage/civil union documents; false tax returns; securing personal information after death and notifying creditors; prevention of misuse of the personal information of children; placement of military fraud alerts when deployed on service; and more. These services help sort out issues with government agencies, credit companies, and medical providers and helps replace personal documents that were lost, damaged, or stolen.
MetLife Auto & Home’s service is provided by Identity Theft 911, a provider of identity theft crisis resolution and education services. The service is available in most states—excluding auto policy customers in New Hampshire and auto and home customers in North Carolina. The assistance differs from “ID theft insurance” coverage, which typically focuses on reimbursement of expenses and losses arising from identity theft, and can be sold for $35 – $45 or more annually.
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