The Hartford Steam Boiler Inspection and Insurance Co. (HSB) is now offering technical support services for homeowners through a partnership with Sutherland Global Services (Sutherland), a provider of business process outsourcing. The services are available as part of MyHomeWorks, a home management online service suite offered with HSB’s Home Systems Protection insurance program.
“Consumer electronics are increasingly complex and interconnected so many homeowners run into problems they can’t fix on their own,” said Liz DeVito, vice president of HSB. “Homeowners need solutions when things go wrong and help with connecting technology to make it work together.”
The home “help desk” service provides a single support source for a wide-range of technology issues. These include Internet connectivity problems, virus removal, setting up parental controls, synching smart televisions to other devices and resolving computer errors. Supported technology includes home digital gear such as personal computers and peripherals, laptops, tablets, routers and modems, smartphones and game consoles.
“Our goal is to help homeowners get fast, affordable tech support right over the phone so they can relax and get more mileage out of all their electronics,” DeVito added.
HSB selected Sutherland because their service is available 365 days a year, including weekends and holidays, and is managed end-to-end.
Hartford Steam Boiler (HSB), a member of Munich Re’s Risk Solutions family since 2009, is an engineering and technical risk insurer providing equipment breakdown insurance products, other specialty coverages, and related inspection services and engineering consulting.
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