What carriers use AI to provide information about a claim?
The article is about technology as a whole, and I would agree it helps speed up the claim process (reporting FNOLs online or through an app – checking the status of the claim online – texting pictures of damages to the adjuster – receiving settlement via direct deposit – communicating simple questions over text rather than playing phone tag, etc.).
I’ve never heard that any carrier is using AI to provide their customer with claim updates (except for automated calls notifying them payment has been issued, but that doesn’t fall into your “try to talk to an AI robot” comment”) Can you share with us who actually uses AI in that capacity?
Anyone ever try to talk to a AI robot about a claim. Pretty much a joke.
What carriers use AI to provide information about a claim?
The article is about technology as a whole, and I would agree it helps speed up the claim process (reporting FNOLs online or through an app – checking the status of the claim online – texting pictures of damages to the adjuster – receiving settlement via direct deposit – communicating simple questions over text rather than playing phone tag, etc.).
I’ve never heard that any carrier is using AI to provide their customer with claim updates (except for automated calls notifying them payment has been issued, but that doesn’t fall into your “try to talk to an AI robot” comment”) Can you share with us who actually uses AI in that capacity?