Beyond the Headlines: Workplace Violence and Workers Compensation Claims

By Kathleen M. Bonczyk, M.B.A., Esq | September 9, 2021

Whenever a legal dispute arises as to insurance coverage, the court will evaluate policy language to determine if a specific cause of loss constitutes a covered event under the terms of that policy.

When workers compensation and workplace violence intersect, it must generally be shown that the loss occurred in the scope of employment and while the employee was working.

Some claims, however, involve gray areas raising questions as to whether coverage is invoked. This is particularly true in scenarios where the injured worker played a role in inciting, participating in or provoking the violence.

No cookie-cutter approach should be utilized in the investigation and adjustment of these losses, as they oftentimes involve complex fact patterns.

A thorough analysis should be conducted when workplace violence claims are reported so as to mitigate the risk of dreaded statutory or common law bad faith actions, amongst other concerns.

Workplace Violence, Defined

There is plenty of room for plaintiff’s counsel to assert a rejected occupational violence-related workers compensation claim was wrongfully denied by the insurer.

Workplace violence manifests in a broad range of activities beyond the deadly highly publicized active shooter episodes some automatically think of while considering this topic. Unwanted physical contact is not necessary to make a showing that workplace violence has occurred.

For instance, the National Institute of Safety and Health (NIOSH), an agency of the Centers for Disease Control and Prevention, states that:

Workplace violence ranges from offensive or threatening language to homicide. NIOSH defines workplace violence as violent acts (including physical assaults and threats of assaults) directed toward persons at work or on duty.

According to the Occupational Safety and Health Administration (OSHA) an agency of the United States Department of Labor:

Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicidehowever it manifests itself, workplace violence is a growing concern for employers and employees nationwide.

Workplace Violence Claims: Covered…or Not?

Determinations surrounding whether workers compensation provides indemnification for workplace violence is similar to inquiries involving any other type of insurance coverage.

As always, the analysis begins with the language of the operative insurance contract, bearing in mind that per well-settled principles of insurance law, disagreements over “ambiguities” in the policy will typically be rendered in favor of coverage.

Language in a stand-alone workers compensation policy or an Employment Practices Liability (EPL) policy affording workers compensation indemnity might read something like this:


  1. This coverage applies to any occupational loss occurring during the policy period set forth in the Declarations Page for:
  2. Bodily injury by accident occurring during the policy period.
  3. Bodily injury by disease must be caused or aggravated by the conditions of your employment occurring during the policy period.

This insurance does not cover:

  1. Bodily injury intentionally caused or aggravated by you.
  2. Bodily injury intentionally caused or aggravated by your injured worker.

We will pay promptly when due the workers compensation benefits required of you by workers compensation law.

Turning to the “Definitions” section of the policy, the following is stated:

“Workers compensation law” means the workers compensation law of each state or territory named in the Declarations page of this policy.

Accordingly, inquiry into the laws of the jurisdiction where the loss occurred must also be considered before any final coverage decision is rendered.

The States Weigh In.

California has responded to the “growing concern” that is workplace violence by enacting a law authorizing employers to obtain injunctions to protect their employees from harm.

Pursuant to California Civil Procedure Code § 527.8(a):

Any employer, whose employee has suffered unlawful violence or a credible threat of violence from any individual, that can reasonably be construed to be carried out or to have been carried out at the workplace, may seek a temporary restraining order and an order after hearing on behalf of the employee and, at the discretion of the court, any number of other employees at the workplace, and, if appropriate, other employees at other workplaces of the employer.

Per California’s Labor Code, Chapter One, § 3208.1, an occupational injury may take one of two forms:

“(a) ‘specific,’ occurring as the result of one incident or exposure which causes disability or need for medical treatment; or (b) ‘cumulative,’ occurring as repetitive mentally or physically traumatic activities extending over a period of time, the combined effect of which causes any disability or need for medical treatment.”

Injuries suffered by a California-based employee arising from violence could meet either category, depending on the severity of the episode.

By way of example, a “specific” injury might occur if the injured worker, a cashier, was assaulted during an armed robbery of a retail store. Conversely, a tenured law enforcement officer who has been shot at repeatedly over time could possibly be deemed to have sustained “cumulative” injuries.

In contrast to California, Wisconsin Statute § 102.01(2)(c) defines “injury” pursuant to that state’s “Worker’s Compensation Act” as:

…mental or physical harm to an employee caused by accident or disease, and also means damage to or destruction of artificial members, dental appliances, teeth, hearing aids and eyeglasses, but, in the case of hearing aids or eyeglasses, only if such damage or destruction resulted from accident which also caused personal injury entitling the employee to compensation therefor either for disability or treatment.

Wisconsin allows for statutory bad faith workers compensation damages per Wis. Stat. § 102.18(1)(bg) as follows:

If the division determines that the employer or insurance carrier suspended, terminated, or failed to make payments or failed to report an injury as a result of malice or bad faith, the division may include a penalty in an award to an employee for each event or occurrence of malice or bad faith. That penalty is the exclusive remedy against an employer or insurance carrier for malice or bad faith…The division may award an amount that the division considers just, not to exceed the less of 200 percent of total compensation due or $30,000 for each event or occurrence of malice or bad faith. The division may access the penalty against the employer, the insurance carrier, or both.

Generally, the requirements to establish such bad faith will be: (1) There was no reasonable basis for denying the claim; and (2) The employer or insurance company knew or recklessly disregarded that there was no reasonable basis for denying the claim.

Consequently, in Wisconsin, a denied claim for post-traumatic stress disorder associated with a workplace violence episode could result in bad faith damages.

Later Injuries

What if the employee succumbs to injuries arising from violence sometime after the event giving rise to those injuries occurred?

Unfortunately, data from the Bureau of Labor Statistics (BLS) demonstrates that occupational deaths are on the rise. According to BLS, a total of 5,333 fatal work injuries were recorded in 2019, representing a 2% increase from the 5,250 reported in 2018.

In Florida, § 440.16(1) mandates that “If death results from the accident within 1 year thereafter or follows continuous disability and results from the accident within 5 years thereafter, the employer shall pay” compensation and funeral expenses not to exceed $7,500.

It should also be noted certain jurisdictions provide for alternative dispute resolution concerning workers compensation as a way to keep these claims out of litigation.

The Commonwealth of Massachusetts, for instance, offers a proceeding call a “Conciliation,” an informal meeting between the insurer and the employee or the employee’s attorney. The employer typically does not attend Conciliation unless the claim involves “Willful Misconduct of Employer” per § 28. In such cases, the employer is required to attend.

If an agreement is not reached, the next step involves an informal proceeding before an Administrative Judge. As with Conciliation, the carrier and employee must attend. As with Conciliation, the employer is not obligated to do so unless willful misconduct is involved.

Recommendations for Loss Mitigation

OSHA estimates that at least 2,000,000 workers are victims of workplace violence each year. This equates to the approximate population of the entire state of New Mexico.

Moreover, OSHA advises that “many” cases of workplace violence go unreported each year. Thus, the potential exists for substantially more losses than estimates predicated on OSHA’s 2,000,000 figure suggest.

The underreporting problem could be attributed to the fact that employers may not wish to see their “100 days without a recordable accident” winning streak broken by a workplace violence-related claim, or employees may not know where to report their safety concerns to, or they may hope that matters deescalate and try to deal with it themselves.

Whatever the underlying cause is, the time for the insurer to learn that a workplace violence claim is covered should never be when the matter is in litigation.

Investigation into the facts underlying the claim should be focused on such matters as whether there were prior interactions between the parties, and if so what did the employer do (or not do) to address this past conduct. Any injunction involving a party associated with the loss should be a red flag for the carrier.

Additionally, a disagreement between the employer and the carrier may arise over how the facts at issue in the violence giving rise to the claim are evaluated.

For instance: The application of an employer’s “zero tolerance policy” governing workplace violence might result in two workers involved in an on-the-job physical altercation being automatically subjected to the same level of discipline up to and including termination, irrespective of who initiated the brawl.

The lines are not always so clear where insurance coverage is concerned, particularly for injuries sustained by the worker who struck the second blow.

Here, the claims examiner’s focus should be on whether “Joe” truly participated in the brawl of his own free will or was he protecting himself from further injury after being attacked by an out-of-control colleague? “Joe’s” attorney could make the argument that if Joe were assaulted on the street, he would have the right to defend himself, so why should he be denied workers compensation for taking the same action in the workplace?

Attention should also be directed toward uncovering any compliancy toward workplace violence on the employer’s part.

The employer might look the other way regarding occupational violence, especially when verbal abuse or threats directed toward workers have not crossed the threshold into the arena of physical violence. Such situations might arise when the abuser is a client or customer who does a lot of business with the employer, and that insured wants this beneficial financial relationship to continue.

Attention should be focused on actions the employer has taken to proactively mitigate the risk of workplace violence through not just instituting, but also enforcing effective violence prevention policies.

The best workplace violence prevention standard is essentially worthless if the employer does not uniformly and equitably apply it across the board. Differing levels of treatment for “favored” employees vs. the rest of the workforce can lead some to become disgruntled, which is the starting point for workplace violence.

Topics Claims Commercial Lines Workers' Compensation Talent Business Insurance

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