Auto Insurance Shopping ‘Hot,’ Consumers Switching ‘Sizzling’: LexisNexis

May 17, 2024

U.S. consumer auto insurance shopping activity registered as “Hot” on the LexisNexis Insurance Demand Meter, as quarterly year-over-year shopping grew 2.9% for Q1 2024 (slowing slightly from last quarter’s 4.7% increase year-over-year).

As a result, insurers continue to adjust strategies to retain customers for long-term growth.

Quarterly year-over-year new policy growth increased, trending up for the seventh consecutive quarter and 20th straight month, meaning consumers continue to switch carriers at an increasing rate when they shop. the report found. The quarterly year-over-year growth for new policies was “Sizzling,” up 8.7% for Q1 2024 (and up again from +7% last quarter).

“Fewer large rate increases are being implemented by many insurers, but will traditionally loyal consumers now continue to shop, having realized there may be opportunities to save in the future. If so, this could present yet another shift in the shopping paradigm insurers must consider,” said Adam Pichon, senior vice president, global analytics, LexisNexis Risk Solutions.

Even as March saw a slightly lower shopping growth rate from the previous year – possibly attributable to fewer workdays and more weekends than in 2023 – 42% of insured households shopped in the last 12 months.

When comparing all years back to 2021, consumers most likely to be retained by their existing insurance company – or those who have been loyal for more than 10 consecutive years – comprised less than 20% of the shopper pool. Through Q1 2024, this cohort has grown to 24% of total shoppers.

“As we have seen more shopping in recent months from consumers who have traditionally been longer-tenured and more loyal, insurers with an appetite for growth may still have an opportunity to capitalize as these consumers seek to lower their premiums,” said Pichon. “Insurers may also want to consider implementing stronger retention strategies as they seek to return to rate adequacy and profitability, including more proactive and selective monitoring of their renewal books to help identity and retain those loyal policyholders.”

In Q1 2024, the growth in new drivers largely offset the number of leavers. This bucks the trends observed in 2022 and 2023 where a record number of consumers left the market in response to higher premiums. LexisNexis also observed that tax season delivered a shopping boost as more uninsured consumers re-entered the market despite purchase rates remaining lower than historical averages for the uninsured population.

Topics Auto

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