Houston and Dallas rank number one and two on the list of U.S. cities with the most hostile towing markets for consumers, and Texas is the state most in need of pro-consumer towing reforms, according to a national towing survey conducted by the Property Casualty Insurers Association of America (PCI).
The survey found that “creative” billing practices such as levying fees and charges simply to increase the bill and establishing high daily storage rates were the worst problems consumers and insurers face when dealing with towing companies.
Other frequent problems consumers and insurers encounter include towing company practices that make it difficult to recover a vehicle or even gain access in order to get personal effects or commercial cargo.
The PCI 2018 National Towing Survey was conducted to shine a spotlight on the top concerns related to towing practices and provide a platform for educating consumers about their rights and the steps they can take to protect themselves from scams.
Survey Quick Facts:
- PCI surveyed 448 member company employees who deal with towing issues.
- Respondents identified 127 cities as being among the most problematic for towing issues.
- The five most problematic cities were: 1) Houston, 2) Dallas, 3) Chicago, 4) New York, 5) Los Angeles.
- Every state was selected at least once by respondents as being in need of pro-consumer reforms.
- The five states most in need of pro-consumer reforms were: 1) Texas, 2) Illinois, 3) California, 4) Pennsylvania, 5) New York.
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