Its employees are now working remotely but the Surplus Lines Stamping Office of Texas (SLTX) reports that all duties and responsibilities, including policy processing and fee collections, continue to be met.
SLTX said it enacted a work-from-home policy for staff members in adherence to the societal precautions prescribed to contain the Coronavirus (COVID-19).
SLTX has also suspended all business travel throughout this period. Additionally, meetings will no longer be held in person and will be conducted using videoconference or teleconference services.
Staff members will be available by telephone or email to answer questions and support business operations.
While many surplus lines agents and brokers already use electronic methods to file surplus lines policies and pay stamping fees, SLTX is encouraging those brokers and agents who have typically completed surplus lines filing and payment processes by mail to use electronic means.
Physical mail sent to SLTX will still be retrieved and processed, but there may be brief delays while we work through the logistics of this new process.
SLTX said it is committed to maintaining the integrity of the Texas surplus lines market and will continue to assist agents and brokers with surplus lines policy filings during this uncertain time.
Topics Texas Agencies Excess Surplus COVID-19
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