Insurance Commissioner Harry W. Low announced the implementation of the Fraud Integrated Database System (FIDB). This new system streamlines the investigative process and improves the California Department of Insurance (CDI) Fraud Division services to consumers and insurance companies.
The system is a coordinated effort by the eGovernment and Technology Solutions Branch and the Criminal Investigations Branch. It replaces three existing systems and 19 separate databases to form one statewide system, which integrates data from all CDI Fraud Regional Offices and information resources. Historic and current Fraud Division cases were converted from the previous system and are now contained in the new FIDB system.
“It gives me great pride to announce the implementation of this extremely robust database system,” Commissioner Low said. “This is the first major system available on CDI’s Intranet in which the two branches worked, negotiated and fully collaborated together to produce this successful statewide system.”
The FIDB system runs on CDI’s Intranet and provides the Fraud Division: Statewide online access from the field or in the office, permitting input and/or retrieval of case information such as activity notes, time case contacts and investigative plans; statewide capability of entering in Suspected Fraudulent Claims; linking and viewing of cases involving the same suspects; elimination of duplicate case information through the use of a central database; improved statistical information by providing more reliable crime trend analysis on a statewide basis; custom database security based on job duties; enhanced tracking of investigative activities and increased accountability; remote access of system from anywhere and anytime (with security authorization).
Benefits to the insurance industry include: the industry can now submit Suspected Fraudulent Claims to any CDI Fraud Regional Office; FIDB allows any regional office to provide a case status report to a reporting party regardless of where the case is assigned; the FIDB platform allows for future development of online communication with the insurance industry; the FIDB reports provide real time statistics on the number and types of referrals received from a reporting party; the systems’ automated letters and correspondence keeps the reporting party informed of case status.
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