Seattle-based Safeco has introduced online technology that allows independent agents to make instant changes to clients’ commercial auto policies. The real-time capability cuts a one-week process into a two-minute drill — saving agencies time and enhancing their customer-service experience, according to the company.
Safeco agencies in 10 states received access to the enhanced Policy Change tool. The rest of the company’s more than 9,000 independent agent partners will receive access during rolling state launches that run through Nov. 9. All agencies can use Safeco’s single intake system for commercial endorsements, a policy change Webform introduced this spring that eliminates agents’ need to call, mail or fax.
“Our real-time Policy Change tool for commercial auto helps agents deliver results on the spot,” says Bill Miele, vice president of Safeco Risk Services.
Commercial auto is the first business line to be included with real-time processing in Policy Change. More commercial endorsements will roll out the capability in 2007. Most of the company’s personal lines products already offer real-time policy change, including auto, home, fire, motorcycle, off-road recreational vehicles, umbrella and watercraft.
Policy Change resides on Safeco Now, the company’s online sales-and-service platform. For more information, visit www.safeco.com.
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