Firm Fights Ruling in Utah Couple’s Critical Online Review

May 27, 2014

A Paris-based company says it will fight a U.S. judge’s ruling against its attempt to force a Utah couple to pay $3,500 over a critical online review.

Descoteaux Boutiques, which owns online retailer Kleargear.com, issued statements this week saying John and Jen Palmer of Layton knew about the company’s “non-disparagement clause” in its terms of use with customers.

U.S. District Judge Dee Benson entered a default judgment on April 30 in favor of the Palmers after Kleargear.com failed to respond to the couple’s lawsuit.

Benson ruled the Palmers owe nothing to Kleargear.com, but the gadget retailer owes them a sum to be determined at a June court hearing.

Jen Palmer posted a critical review about Kleargear.com on RipoffReport.com after her husband never received two gifts he ordered for her.

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Latest Comments

  • May 28, 2014 at 1:02 pm
    Don Quixote says:
    I agree that hidden "no comment" clauses are a joke and should simply be void as a matter of public policy. However, companies should have the right to seek damages from peop... read more
  • May 28, 2014 at 12:59 pm
    Don Quixote says:
    The other "new" thing is customers posting FALSE or MISLEADING reviews online, which is libel -- not a new thing. A company has every right to nail the liars to the wall. Trut... read more
  • May 27, 2014 at 2:31 pm
    Jon says:
    It's the new "thing" in online retailing, either by companies, or people selling stuff through ebay, etc. If you post a negative review about their product, they sue you for n... read more

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