Pinnacol Assurance in Colorado is revamping its leadership structure.
Mark Isakson, who had been senior vice president of operations, now becomes the company’s chief customer officer. He will serve as the senior executive overseeing operations, information services and agency relations.
Quincy Douglass, previously the associate vice president of customer experience, will become vice president of operations, overseeing underwriting, claims, medical operations and customer experience.
Prior to assuming the role of senior vice president of operations, Isakson was vice president of insurance operations, and has also held the roles of vice president of underwriting, business director and senior underwriter. Previously, Isakson was a business analyst and financial advisor for GAF Materials Corporation and Raymond James Financial Services.
Douglass joined Pinnacol in 2008 as a product manager, and was promoted to business director in 2011. He assumed his most recent role as associate vice president of customer experience in 2014. Prior to joining Pinnacol, he spent time at Accenture Consulting and Corporate Express.
Pinnacol provides workers’ compensation insurance to 57,000 employers.
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