Most complaint cases handled by the Arizona Department of Insurance and Financial Institutions this year were related to personal lines coverage, while claims handling was the predominant reason consumers filed complaints, a report from DIFI shows.
Around 60% of the consumer complaint cases in fiscal year 2025 have been related to personal lines coverage (including private passenger auto and homeowners insurance). Claim handling issues (adjuster handling. claims delays, denials, and unsatisfactory settlements) were the predominant reason that consumers file complaints with the department, followed by premium and rating and policy cancellations and non-renewals, according to DIFI.
In fiscal year 2025, DIFI has assisted consumers in obtaining more than $24 million in reimbursements and restitution from insurance and financial institution and financial enterprise-related complaints, market conduct actions and provider grievances.
The department closed 4,077 insurance complaint cases and healthcare appeals, 577 financial institutions/enterprises complaints and recovered more than $18 for consumers. The Market Regulation and Consumer Services division assisted 26,087 consumers who contacted DIFI with inquiries or requests for assistance. MRCS impacted 23,314 policyholders through market conduct actions, resulting in $6.4 million in recoveries for consumers, according to DIFI.
Topics Claims
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