What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and curated lists recognizing insurers that succeed at providing satisfactory claims experiences. Carrier Management recently asked claims leaders at two of …
A research report published last week found that one-third of claimants were not fully satisfied with their most recent insurance claims experience, adding that speed of settlement is a clear pain point for policyholders. Translating the level of dissatisfaction into …
Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction ratings. The J.D. Power 2017 U.S. …
Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process …
