consumer complaints News

Penn. Insurance Dept.: 2014 Was a Banner Year for Consumer Protection

The Pennsylvania Insurance Department said 2014 was a banner year for consumer protection. The department said its Office of Market Regulation concluded 2014 by collecting more than $4 million in penalties and fines and recovering approximately $295 million in restitution …

Health Net Garners Most Arizona Consumer Complaints

California-based Health Net sold the lowest-cost insurance plans to Arizona residents under the Affordable Care Act, but the insurer has also netted the most complaints. The Arizona Republic reports Health Net has been named in 89 of the 110 complaints …

Insurer Group: Texas Auto, Homeowner Complaints at a Record Low

In 2013, Texas drivers and homeowners filed the fewest number of complaints against their insurance companies since the Texas Department of Insurance (TDI) began keeping records, the Insurance Council of Texas reports. According to TDI’s Consumer Protection division, there was …

Missouri Insurance Department Returns $12.8M to Consumers

The Missouri Department of Insurance announced that consumers who filed complaints against their insurance companies received an additional $12.8 million in claim payments in the first three quarters of 2013. The recoveries already surpass last year’s annual amount of $11 …

South Dakota Gov. Questions Complaint Probes Against Insurers

Gov. Dennis Daugaard has asked South Dakota Labor Secretary Pam Roberts to review her agency’s procedures for investigating consumer complaints against insurance companies. The move comes after the Argus Leader newspaper in Sioux Falls reported that the Department of Labor …

Penn. Insurance Department Collected Over $1.3M in Penalties, Restitution in Q1

The Pennsylvania Insurance Department said regulators collected more than $1 million in penalties and fines, as well as more than $300,000 in restitution in the first quarter of 2013. In total, 37 enforcement actions and market conduct examinations were closed …

Missouri Insurance Department Returns $6.2M to Consumers in Q1 2013

The Missouri Department of Insurance announced that consumers who filed complaints against their insurance companies received an additional $6.2 million in claim payments in the first quarter of 2013. “Consumers should not assume that they’ve run out of options if …

Nearly 95% of N.Y. Sandy Claims Closed, Insurers’ Response Report Card Shows

New York State regulators’ latest Sandy response report card shows that almost 95 percent of Superstorm Sandy-related personal and business insurance claims in the state have now been closed. The report card, which is frequently updated, compiles data from 24 …

Mass. Regulators Received Over 10K Auto Insurance Complaints, Inquiries in 2012

Massachusetts regulators said 10,729 consumers had contacted the state’s Office of Consumer Affairs and Business Regulation and its insurance division in 2012 with questions and complaints regarding their auto insurance, making it the top consumer issue for the agency last …

Top 10 Consumer Complaint Categories

The Federal Trade Commission (FTC) has released its top 10 consumer complaint categories for 2012. For the first time ever, the agency received more than two million complaints. Of the two million complaints, 18 percent were related to identity theft. …