The Missouri Department of Insurance announced that consumers who filed complaints against their insurance companies received an additional $12.8 million in claim payments in the first three quarters of 2013. The recoveries already surpass last year’s annual amount of $11 million.
“Consumers need to know they have a free resource in our department that can help them navigate the sometimes complex world of insurance claims,” said Missouri Insurance Director John M. Huff. “Often times a call or a letter from our technical experts is all it takes to resolve a dispute between policyholders and their insurance companies.”
In the third quarter of 2013, the department handled more than 1,083 formal complaints against insurance companies, assisted nearly 2,278 in writing and helped more than 5,444 consumers who called.
Health insurance generated the most complaints in the third quarter with 324 complaints. The top complaints by reason and type of insurance were:
|Complaints by Reason||Complaints by Type of Insurance|
|Denial of claim (291)||Health (324)|
|Delay of claim processing (230)||Auto (255)|
|Unsatisfactory offer (141)||Homeowners (205)|
Source: Missouri Department of Insurance
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