Though insurers do a good job attracting new customers shopping for policies via their digital channels, they fall short when...
Customer Service News
In the digital age, service center operations, including call centers and help desks, are increasingly important to organizations for interacting...
This post is part of a series sponsored by The Hanover Insurance Group. The excess and surplus market is growing...
There’s something wrong with the insurance buying process. That’s not really accurate. There’s a lot wrong with the insurance buying...
Technology does a lot but it can’t do everything. Sometimes insurance agents and other business people forget that. They become...
I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll...
The Oklahoma Workers’ Compensation Commission (WCC) has replaced its automated answering service with a live operator during normal hours of...
When Hurricane Andrew made landfall in August 1992, I was a young soldier. To be honest, I was much more...
Allstate Insurance Co. plans to more than double its North Carolina workforce by expanding in the Charlotte area, creating 2,250...
San Diego, CA, July 7 2015 – Effective June 1, American Claims Management (ACM) took over the third party administration...