According to the results of a recent study, property/casualty insurers are no longer using the Internet to simply provide information...
Customer Service News
A new site, created by Agency Ideas newsletter, is dedicated to advancing the art and science of the cross-sale. The...
A new site, created by Agency Ideas, is dedicated to advancing the art and science of the cross-sale. The site...
The Academy of Producer Insurance Studies has published a new study on customer service representatives, The CSR Profile: Facing Challenges...
After testing the waters last year with its first annual California Auto Insurance Satisfaction Study, J.D. Power & Associates decided...
Automotive insurance policyholders report relatively high satisfaction with their current auto insurance carrier, according to the inaugural J.D. Power and...
The Society of Certified Insurance Service Representatives and the Society of Certified Insurance Counselors have announced the selection of the...