State Farm and smaller Northwest insurers are among the best at taking care of customers after an accident. Some larger...
Customer Service News
State Farm and several smaller Northwest-based auto insurers continue to be among the best at taking care of their customers...
Barb Markwell was named the 2008 PIA National Customer Service Representative of the Year on March 1, 2008 during a...
J.D. Powers’ study says the faster the service the happier the claimant The length of time it takes to repair...
A recent study showed the length of time it takes to repair damages on auto and homeowners insurance claims weighs...
Today’s top CSRs possess indispensable attributes, including good communication skills, trust, integrity, and more Agencies that offer their employees the...
Indiana Insurance recently honored its agencies’ customer service representatives (CSRs) for their dedication to assisting Indiana policyholders during the 1st...
More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer...
Peggy S. Lund, CIC, of R. J. Ahmann Cos. in Eden Prairie, Minn. was recently awarded the most prestigious honor...
The insurance industry needs to improve its customer retention strategies, because a satisfied customer isn’t always a loyal one, according...