National Alliance Names 2 Outstanding CSRs for 2008

August 7, 2008

For the second time in the history of the award, two winners have been chosen to receive the “National Outstanding Customer Service Representative of the Year Award” from The National Alliance for Insurance Education & Research.

The 2008 award went to Helen P. Andrews, and Elizabeth M. Manley. Andrews is a commercial lines account manager working with the Trucking and Transportation Insurance Division at Stewart Sneed Hewes, a division of BancorpSouth Insurance Services in Jackson, Miss. Manley is an account executive and office manager for Maverick Insurance LLC in Richmond, Ken.

The five finalists were evaluated on their individual contributions to the insurance community, and the strength of their essays written on the topic, “What Are the Four Most Important Challenges in Developing Accounts in a Soft Market?” To be considered for this award the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service duties.

Andrews and Manley each receive a cash award of $2,000, a gold and diamond lapel pin, and their names will be inscribed on a sculpture on permanent display at National Alliance headquarters in Austin, Texas. Additionally, a scholarship will be awarded to both of their employers for participation in any National Alliance program, and the nominator of each will receive a $1,000 cash award.

In addition to the selection of Andrews and Manley as national award recipients, three national finalists were chosen from a particularly competitive field of applicants: Debra Jean Craig, with ONB Insurance Group Inc. of Terre Haute, Ind.; Kristi F. Lail, with Granite Insurance Agency Inc. in Granite Falls, N.C.; and Kari K. Milburn, with Liberty Mutual in Salt Lake City, Utah. They each receive a $500 cash award, a gold and garnet lapel pin, and publicity in a national trade journal.

Source: The National Alliance for Insurance Education & Research,

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