Operations News

A Real World Experience: Past & Present

AMS introduced AfW Online in the spring of 2000 and Sagitta Online in the fall of 2001. In terms of benefits to the agent community, it was hoped the online offerings would be an option for those interested in outsourcing …

S&P’s Reacts to American Financial Group’s Plan to Offer IPO

Standard & Poor’s issued a comment on American Financial Group Inc. (AFG) (BBB/Neg/–) following the announcement of its intention to perform an initial public offering (IPO) of its personal lines agency operations through a newly formed subsidiary, Infinity Property and …

Technology Outsourcing’ Exploring ASPs, xSPs

Technology and innovation advance continuously, and it is difficult, if not impossible, for insurance companies to stay abreast of emerging technologies. In fact, carriers may not only fall behind, but they could even risk developing and sustaining a competitive disadvantage …

AFLAC Opens Customer Service Center in Omaha

AFLAC officially opened its new 20,000-square-foot customer service center in Omaha on Thursday. It will begin taking calls and servicing customers later this year. Within the next two years, AFLAC plans to employ approximately 100 people at the new facility, …

eAgency Announces Initiative to Deliver Wireless Sales Platform for Industry

California-based eAgency Systems announced an agreement with Research In Motion Limited (RIM). The focus of the new project is to build a platform to support the 800,000-plus insurance agents in the U.S., that is designed to increase their sales while …

Hartford Accepts Exposure Schedules in XML Transaction Based on ACORD XML Large Commercial Standards

The Hartford Financial Services Group has eliminated the need to rekey large amounts of property, auto and workers’ compensation data as part of the application and rating process for middle market business. The Hartford is the first insurer to successfully …

The St. Paul Companies Recognize Accomplishments of Six Community Leaders

The St. Paul Companies announced that 6 community leaders have received a total of $193,900 in grants for their work in the company sponsored “Leadership Initiatives in Neighborhoods” (LIN) program. They were honored yesterday at the 16th annual LIN luncheon …

Applied Systems Releases The Agency Manager Vision Series version 2.3.0

Applied Systems®, an automation provider for the property and casualty industry, has released The Agency Manager® Vision Series(tm), version 2.3.0. The Vision management system is tailored to fit the needs of larger agencies, brokerages, and MGAs, and complements the latest …

If You Were to Open a New Agency Tomorrow

Like the insurance policy itself, most agents and brokers have been around a while. You’ve seen the agency slogans: “Serving Centerville Since 1902.” But being traditional isn’t good enough. In fact, there’s a downside to all this tradition—industry practices that …

Principals Can Use New Tool to Manage Producers

Agency principals and managers have a new tool available to assist in the process of hiring and managing producers. The product is entitled “Hiring and Managing Inexperienced ProducersTM,” written and produced by Alan Shulman, publisher of the Agency Ideas sales …