AFLAC Opens Customer Service Center in Omaha

AFLAC officially opened its new 20,000-square-foot customer service center in Omaha on Thursday. It will begin taking calls and servicing customers later this year.

Within the next two years, AFLAC plans to employ approximately 100 people at the new facility, providing additional support for the policyholders of AFLAC’s more than 230,000 U.S. payroll accounts and 50,000 licensed agents. The company reported that it received more than 4.4 million calls last year and projects more than 5 million calls by the end of 2002.

Chairman and CEO Daniel P. Amos noted that “AFLAC was founded with a commitment to great customer service. As we continue to grow, this new facility in Omaha will enhance our ability to care take of our policyholders and sales associates across the country. We expect the number of jobs here to grow along with AFLAC, and this facility will play an important role in AFLAC’s future.”

AFLAC will make quick use of its new center. The company said that it “continues to experience rapid sales growth,” with U.S. sales up 17 percent for the first half of the year $490 million. As its famous duck has been telling the public for a while now, the company specializes in accident/disability insurance, as well as newer products, such as fixed-benefit dental and personal sickness indemnity insurance”

“AFLAC’s new customer service center in Omaha is a stunning example of the successful public/private partnership efforts that have been so vital in attracting and expanding businesses in Omaha,” stated Lou Burgher, president and CEO of the Greater Omaha Chamber of Commerce. “We are proud to have played a role in bringing AFLAC to our community.”