Operations News

Management for the 21st Century

What ever happened to Total Quality Management (TQM)? Was it just another passing fad? Was it a concept that ended up on the trash heap of old management thinking? TQM has been around for a long time and will continue …

ASP-hosted Technology-Trend or Fad’

Many vendors now offer agency management systems via ASP (Application Service Provider). The ASP model moves the agency database and management system software from the agency to a data center, and agency personnel access the system through the Internet. As …

Web Enables Agents to Cut Processing Time for Small Business Accounts

When the prospect of selling insurance over the Internet first reared its head, one of the initial impressions it left was that it posed a threat to independent insurance agents and brokers. Futurists proclaimed a new world where consumers would …

Leadership Symposium Highlights Lessons Learned from Sept. 11 Attack

Last month, members of the Council of Insurance Agents + Brokers (CIAB), the American Insurance Association (AIA) and the Reinsurance Association of America (RAA), in association with Russell Miller, gathered in San Francisco for the 14th Annual National Insurance Leadership …

Management for the 21st Century

What ever happened to Total Quality Management (TQM)? Was it a concept that ended up on the trash heap of old management thinking? TQM has been around for a long time and will continue to be around for a while …

The St. Paul Companies Launches New Tool for Small Commercial Products

The St. Paul Companies announced the launch of a new web-based tool to assist agents with obtaining single entry, real-time quotes for small commercial products. The tool was developed to be compatible with the quoting systems of other insurance carriers …

ACORD Delivers eCommerce Software Solution Survey

ACORD has created a survey to determine what eCommerce solution providers can offer to interested insurers, brokers and reinsurers to utilize the ACORD reinsurance standards (formerly known as the Joint Venture or “JV” standards). There is renewed enthusiasm in the …

Sculley Keynote Speaker for 2002 ACORD Annual Conference

John Sculley, the technology and marketing visionary best known for bringing big brand marketing to the personal computer industry in the early 1980s, will be speaking to attendees of the 2002 ACORD Annual Conference this May in Orlando, Fla. Sculley, …

Mutual of Enumclaw Migrates Personal Lines onto Internet-based Sales Platform

Washington-based Mutual of Enumclaw announced that all personal lines products have migrated onto an Internet-based sales platform from IBQ Systems. Mutual of Enumclaw agents can now quote, rate, complete an application and upload through a single interface using any Internet …

A.M. Best Gives Builders Ins. Group ‘A-‘

Builders Insurance Group. was assigned an “A-” (Excellent), FSC VI rating by A.M. Best Co. Builders Insurance Group, headquartered in Atlanta, includes two insuring entities, Builders Insurance (a Mutual Captive Company) and Association Insurance Company (AIC). Both will carry the …