Washington-based Mutual of Enumclaw announced that all personal lines products have migrated onto an Internet-based sales platform from IBQ Systems. Mutual of Enumclaw agents can now quote, rate, complete an application and upload through a single interface using any Internet connection. Credit scoring, MVRs and Clue are also being integrated into the new platform, allowing agents to input data once into a single system for all their needs.
John Willis, vice president of Marketing for Mutual of Enumclaw, said that the company wanted to make it easier, faster and more efficient for agents to sell the company’s products, along with streamlining the internal processing of new business.
Willis said that as a result of the move, the company is seeing a significant decrease in its processing costs using IBQ.
Another factor in Mutual of Enumclaw’s decision to go with IBQ is the SEMCI capability built into the products. The IBQ platform enables multiple insurance companies to use a single system for rating, applying and issuing policies.
Bruce Hopkins, vice president of Business Development for IBQ Systems, added that independent agents are facing a profliferation of proprietary systems and Web sites which threaten to sink their productivity.
Mutual of Enumclaw initially implemented IBQ’s platform for its auto product back in July 2001 and recently rolled out homeowners, dwelling fire, umbrella and watercraft to all of its personal lines’ agents.
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