Operations News

Process Claims, Explorer Insurance Co. Renew Partnership

California-based ProcessClaims, the first claims solutions provider to facilitate open architecture claims processing via the Internet, announced that Explorer Insurance Company renewed its partnership agreement with ProcessClaims. The new two-year agreement facilitates Explorer’s continued utilization of ProcessClaims’ industry leading solution …

ebixasp Selects CertificatesNow as Third-Party Online Cert Provider

San Diego-based ConfirmNet Corporation and ebix.com Inc. entered into an agreement to offer ConfirmNet’s CertificatesNow service as the exclusive third-party online provider of certificates of insurance for agents and brokers on ebixasp. CertificatesNow is an online service allowing agents and …

Unique Coverages: A Hard Market Look at How Programs Are Meeting Needs of Challenging Risks

Underwriting tough risks can be particularly troublesome in a hardening market. Where do you turn when rates skyrocket, exclusions multiply or worse, when carriers begin to shut their doors to classes that no longer promise profitability? One option to explore …

The Strength to Rise

They say we do not know what we have until it’s gone. As Americans, we have been wrenched from our insulated lives and plunged into something much greater than ourselves. But the love we have for our country has never …

A.M. Best Cancels, Reschedules Annual E-Fusion Information & Technology Conference September 21, 20

A.M. Best Co. announced that its conference, “E-Fusion: Finding the E-Payoff,” originally set for Oct. 21 to 23, 2001, has been rescheduled. The new date is Sept. 29 to Oct. 1, 2002, at the J.W. Marriott hotel in Washington, D.C., …

Customer Service at Its Best: Defining the’Perfect’ CSR

When asked to list the major strengths of their agency, most owners usually include the agency’s quality of service to the client. In the typical agency, the customer service representative is the foundation of good service. Logically, one can say …

Unique Coverages, A Hard Market Look at How Programs Are Meeting Needs of Challenging Risks

Underwriting tough risks can be particularly troublesome in a hardening market. Where do you turn when rates skyrocket, exclusions multiply or worse, when carriers begin to shut their doors to classes that no longer promise profitability? One option to explore …

NURSING HOME TASK FORCE NAMED

Texas Department of Insurance (TDI) Commissioner José Montemayor has appointed a task force to help develop “best practices” for nursing home risk management and loss control, with the goal of stabilizing nursing home medical malpractice costs by reducing injuries to …

Insurity Releases Web Interface for Commercial Intellisys

Insurity, a ChoicePoint® company, introduced a browser interface for Commercial Intellisys (SM), its rating and policy-issuance product. The interface enhances the functionality of Commercial Intellisys, while enabling users to extend its processing capabilities from the desktop to the Internet. “This …

2,200 Attendees Expected at NAPSLO Convention, Pulitzer Prize-Winning Historian to Keynote 27th Annu

Tapley O. Johnson, Jr., incoming president of the National Association of Professional Surplus Lines Offices (NAPSLO) and chairman of the annual convention, expects some 2,200 attendees at the 27th Annual Convention in San Antonio Sept. 12-16. “We were 150 ahead …