Operations News

Customer Service Nightmare

In the continuing quest for great customer service, I offer the following excerpt from a newsletter published by Jack Fries of Fries & Fries Consulting. Recently I received a renewal billing on my BOP which included four surprising things: 1) …

YOUNG AGENTS HEAD TO HAWAII

Young Agents from across the U.S. will gather in Hawaii for the Independent Insurance Agents of America’s 26th Annual Young Agents Leadership Conference October 26-28 in Honolulu. The venue is also the site for IIAA’s Hawaii InfoXchange October 27-30. According …

DOCUCORP, RACKLEY, LAUNCH ‘FORM SPOT’

Dallas-based enterprise information systems provider, Docucorp International and Rackley Systems Inc., a provider of property and casualty insurance rating systems, announce the development of a compatible interface between Docucorp’s Policy Production System (PPS) and Rackley’s commercial lines rating system. According …

N.Y. Agents Trade Association Promotes Executive

Richard A. Poppa, Chief Executive Officer of the Independent Insurance Agents Association of New York Inc., announced the promotion of Lisa Lounsbury, IIAANY’s vice president of marketing, membership and market research, to the newly created position of senior vice president, …

NAII Encourages Flexible Approach to

The National Association of Independent Insurers (NAII) is urging a federal agency to take a more flexible, multi-level approach in its revision of the ergonomics standard. The ergonomics standard, which was developed to provide regulations in the workplace regarding the …

NAMIC Urges State Legislators to Introduce Insurance Compliance Self-Evaluative Privilege Model Act

The National Association of Mutual Insurance Companies (NAMIC) encouraged the National Conference of Insurance Legislators (NCOIL) to introduce its Insurance Compliance Self-Evaluative Privilege Model Act in state legislatures next year. The act assures the confidentiality of internal audit reports voluntarily …

Young Agents Head to Hawaii for IIAA Leadership Conference

Young Agents from across the U.S. will gather in Hawaii to enjoy the tropical beaches, breathtaking views and the Independent Insurance Agents of America’s (IIAA) 26th Annual Young Agents Leadership Conference. The conference will be held October 26-28 at the …

TSLA to Focus on Rules Following Agency Licensing Bill Passage

While the primary goal of the year’s top agenda item – a revised agency licensing law – for Texas Surplus Lines Association may have been met, much work still remains to be done. Association officials expect agency licensing to be …

INSpire wins Software Award

INSpire Insurance Solutions’ INSideOUT agency interface, TransFluent, has received ACORD’s XML certification, as well as an ACORD XML Champions Award. Property and casualty outsourcing provider INSpire said the award was presented at the 2001 ACORD Technology Conference.

CNA Offers New Online Quoting, Work Management Functionality

CNA announced new features on CNA Central (www.cnacentral.com), its website for business insurance agents and brokers in North America. According to CNA, the new functionality includes quick and full quoting, as well as enhanced work and policy management to make …