CNA Offers New Online Quoting, Work Management Functionality

July 5, 2001

CNA announced new features on CNA Central (www.cnacentral.com), its website for business insurance agents and brokers in North America. According to CNA, the new functionality includes quick and full quoting, as well as enhanced work and policy management to make it easier to do business with CNA. These new capabilities further the CNA strategy of “one face to the customer” by delivering critical business services and information around major commercial, professional liability and global insurance products through a single sign-on.

New functionality on www.cnacentral.com includes:

— Quick Quote for real-time, non-binding quotes for PassportSM, the CNA package policy for U.S.-based companies with international exposures, workers’ compensation and commercial auto (Quick Quote continues to be available for ocean cargo)

— Full Quote for a binding quote (subject to CNA underwriter approval) for passport

— Pro and Warranty Apply Online for quick indications, bindable quotes and policy issuance online for ERISA Bonds and E-Pack (the CNA employment practices liability, directors & officers liability, fiduciary liability and professional liability policy) and for ServicePlan PlusSM, the CNA warranty offering providing equipment maintenance insurance for small businesses

— Policy Inquiry to locate, view and verify workers’ comp, commercial auto and BAPP policies from commercial insurance, as well as professional liability, management liability, crime and passport policy information

— Work Queue to track and receive the status of pending, quoted and referred items, as well as recently completed workers’ comp, commercial auto, passport, management liability, professional liability and crime items

— Renewal to view all passport policies upcoming for renewal policies and link to policy detail

— Direct Bill to access account histories, customer lists, invoice and Direct Bill commission statements by customer.

The next milestone in the CNA drive to provide one face to its products and services over the Internet comes in early Fall. At that time, agents and brokers will be able to perform additional pricing, quoting and issuance for key commercial products. Additionally, they will be able to export policy data into their agency management system.

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