Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider. J.D. Power’s 2024 U.S. Small Commercial Insurance Study found that among small businesses with the most trust in their insurers, …
Although Liberty Mutual reported worse underwriting results and lower net income in 2023 compared to the prior year, executives pointed to the momentum of the final quarter as an indicator of what’s ahead. “We made solid progress toward our 95 …
Insurance carriers and agents may want to pay more attention to small business insurance customers, especially those with commercial auto and workers’ compensation policies. They’re feeling neglected. According to the J.D. Power 2021 U.S. Small Commercial Insurance Study a lack …
Insurer Chubb has named Jeffrey Updyke as vice president, Chubb Group, and division president, Chubb Small Business. In this capacity, Updyke will have executive responsibility for Chubb’s retail insurance business that serves small commercial clients in the U.S. and Canada. …
Global insurance broker Aon has agreed to acquire CoverWallet, a leading digital insurance platform for small and medium-sized businesses. The acquisition provides Aon with additional access to what it sees as a fast-growing, $200+ billion premium global digital insurance market …
Arrowhead General Insurance Agency has been selected as the program administrator for QBE North America’s small commercial insurance portfolio, consisting of property and casualty business accounts under $100,000 in premium. Effective July 1, agents will have access to a broader …
No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers, according to the recently released J.D. Power 2016 …
