claims handling News

2nd March Hailstorm in North Texas Deemed an Insurance Catastrophe

The Texas insurance regulators say the weather-related event that occurred March 23 – 24 in Dallas, Tarrant, Denton and Collin Counties is a catastrophe for the purpose of claims processing. Claims resulting directly from the identified catastrophe in the counties …

Michigan Insurance Regulators: Over 8,600 Consumers Assisted in February

The Michigan Department of Insurance and Financial Services said its Office of Consumer Services assisted 8,698 consumers across the state and helped recover $422,195 during February. DIFS Director Patrick McPharlin said some notable recoveries staff assisted with were: Helping a …

Crawford & Co. UK Launches ‘Customer First’ Initiative

Crawford & Company® UK has announced its first initiative since the acquisition of GAB Robins. Its “Customer First” initiative combines the “two organizations’ customer service delivery models under single leadership.” Crawford said the ‘Customer First’ initiative “will be led by …

UK’s Regulator Criticizes Insurers for Failures in Handling Claims for SMEs

The UK’s Financial Conduct Authority criticized the insurance industry for “poor practices” and “significant” failures in handling claims for small and medium-sized enterprises (SMEs). The regulator said a review of the experiences of business customers showed more dissatisfaction with insurers …

How Wearable Devices Could Disrupt the Insurance Industry

Nearly 50 years after Captain Kirk began using his wrist communicator on the television show, Star Trek, wearable technology is taking hold. From Fitbit and Nike Fuelbands to Google Glass and Golden-I, the technology is influencing how people live and …

Ascot Underwriting Limited Appoints American Claims Management to Manage Commercial Property Program

San Diego, Calif. (02/20/2014) – American Claims Management Inc. (ACM), a national third party administrator (TPA), is pleased to announce that effective January 1, 2014, it began claims handling for the Commercial Property and Manufactured Homes Program with Ascot Underwriting …

Louisiana Citizens Insurance Settles Remaining 2005 Hurricane Claims

A state-run insurance company of last resort in Louisiana has settled the remaining claims in a class-action lawsuit tied to how it handled claims after Hurricanes Katrina and Rita in 2005. The New Orleans Advocate reports state District Judge Henry …

ACE Construction Practice Launches Catastrophe Services Through ESIS

ACE USA has launched catastrophe claims servicing capabilities specifically designed for the construction industry through ESIS Inc., a risk management services company owned by the ACE Group. The new offerings provide an additional layer of protection from losses that occur …

Michigan: Bulk of Insurance Complaints in 2012 Concerned Claims Handling

The Department of Insurance and Financial Services (DIFS) says consumers in 2012 filed more than 3,000 complaints against insurance companies doing business in Michigan. Complaints were filed against carriers writing accident and health, annuity, auto, homeowners, and life insurance policies. …

Navigating Claims Process Can Be a Challenge for Homeowners

People looking to rebuild their lives after Superstorm Sandy destroyed and damaged their homes may now have another struggle on their hands: Navigating the often-frustrating claims process with their insurance companies. This time around, people won’t be paying exorbitant hurricane …