Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
People
Jul 2 2018 // Cassie Brown has been appointed Commissioner of Workers’ Compensation at the Texas Department of Insurance, Division of Workers’ Compensation. She succeeds Ryan Brannan, who left the division on May 1....
Partnering with Insurtech to Transform Rather Than Disrupt Insurance
Jun 26 2018 // The insurance industry is experiencing a convergence with technology that is transforming the way it develops products, underwrites, prices and sells policies, and services its customers. This change can seem disruptive,...
AXA Belgium Partners with Online Car Repair Platform Fixico
Jun 25 2018 // AXA, the Paris based insurance & asset management firm, and Fixico, a platform for cosmetic car repairs, after several months of joint testing, have just started to provide AXA’s customers in Belgium with an...
A Few More Thoughts About Assignments of Benefits
Jun 20 2018 // I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll be ok. Here’s the link to my thoughts about assignments of benefits. You don’t...
Becoming a Socially Responsible Agency
Jun 18 2018 // Social responsibility is becoming increasingly important to all agencies, especially for millennials. Whether the social issue is local, national, or global, the concern for some aspect of society is becoming more and more...
People
Jun 18 2018 // EPIC Insurance Brokers and Consultants has added risk management and insurance professionals Rose Nordbrock, Jeff Breskin, Pabla Barros and Jose Fuentes to the firm’s operations in Southern California. Nordbrock...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 18 2018 // Recently insurtech start-up Lemonade launched a product initiative called Policy 2.0. According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and is...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 5 2018 // Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy...
Pinnacol Assurance in Colorado Retooling Leadership
May 30 2018 // Pinnacol Assurance in Colorado is revamping its leadership structure. Mark Isakson, who had been senior vice president of operations, now becomes the company’s chief customer officer. He will serve as the senior...
How to Succeed in Today’s Small Business Insurance Market
May 30 2018 // The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to...
Debunking the 3 Cyber Risk Myths for Small and Medium-Sized Businesses
May 21 2018 // Cyber losses at large companies make the headlines. Hacks at Target, Equifax, JP Morgan Chase, Sony, and Anthem are well-known. While certainly painful experiences for them and their customers, these events are not likely...
Risk Management Not Keeping Pace with Technology Trends: Marsh-RIMS Report
May 21 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published in...
Hartford Insurtech Hub Gives 10 Startups Shots at Partnerships with Insurers
May 7 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management at the...
Beazley’s Digital Weather Policy: Plain English and Personalized
Apr 30 2018 // Specialist insurer Beazley has launched a digital insurance policy in the U.S. that can be customized and describes in plain English precisely what coverage the customer has bought. Beazley Weather Guard protects U.S....
Hartford Insurtech Hub Gives 10 Startups Shots at Partnerships with Insurers
Apr 23 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented their ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management...
Technology Is Outpacing Risk Management: Marsh-RIMS Report
Apr 17 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published today...
Three Ways Agencies Can Grow Their Book of Business
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start? First and foremost,...
People
Apr 16 2018 // The members of the Surplus Line Association of California have elected Robert Gilbert of Markel West Insurance Services as the new chair of the SLA Board of Directors. Gilbert’s election was finalized after the SLA...
Three Ways Agencies Can Grow Their Book of Business
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start? First and foremost,...
2018 Young Agents Survey: Straight Talk From Young Agents
Apr 16 2018 // Young agents want change. They want more diversity in the agency sales ranks. They want better paths to grow in their careers. They want other agents to adhere to professional standards and ethics. They want faster and...
