Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
High-Tech Personal Lines
Mar 11 2013 // How technology is changing the way agents do business Many believe there is still opportunity for independent insurance agents and their carriers to grab personal lines market share. But to do so they must find a way to...
Burand’s Agency E&O Blog: Tip #24
Feb 22 2013 // Out of Office Expectations Does your voice mail tell callers you are out-of-office and will return their calls when you return? Of course it does. Does your email advise people emailing you when you are out that you are...
Tyner Receives Customer Service Award from Independent Insurance Agents of Texas
Jul 10 2012 // Independent Insurance Agents of Texas (IIAT) announced that Susan Tyner, commercial marketing account executive for Allred Thompson Mason Daugherty, a division of Higginbotham & Assocs. in Wichita Falls, was awarded...
Assurant Specialty to Hire Up to 100 Workers in Gwinnett County, Ga.
May 23 2012 // Assurant Specialty Property, a provider of insurance services, said this week it is hiring as many as 100 new employees at its customer service centers in Gwinnett County, Georgia. The company is hiring part-time and...
Study: Access to Local Underwriters Critical for Small Commercial CSRs
Mar 23 2012 // At a time when many insurance carriers are centralizing their underwriting models and interacting more through technology, a recent survey has found that agency small commercial customer service representatives and account...
Chartis Hires Farmers Insurance Executive as Chief Science Officer
Jan 9 2012 // Chartis has appointed Murli Buluswar to the newly created position of chief science officer. In this role, Buluswar will be responsible for establishing a research and development function to study corporate business and...
Oklahoma Commissioner Disappointed in Denial of MLR Waiver Request
Jan 5 2012 // Oklahoma’s top insurance regulator believes the medical insurance market is headed for “disruption” as a result of the medical loss ratio component of federal health insurance reform After...
Allstate Agents Hope Unionization Sparks Changes at Insurer
Jul 26 2011 // Some unhappy Allstate Insurance agents who say the insurer controls them like employees even though they are independent contractors are moving to affiliate with a union. The National Association of Professional Allstate...
The National Alliance Names Outstanding State CSRs
Jun 20 2011 // The National Alliance for Insurance Education & Research named this year’s state winners who will represent their states and compete to become the National Outstanding CSR of the Year. The award recognizes the...
Texas Associates Insurors Adds iPad App for Customer Service
Mar 3 2011 // Texas Associates Insurors has released the Texas Associates iPad application, the agency’s latest customer service tool. Texas Associates Insurors launched an application for the iPhone in late 2010. The iPad...
21st Century Insurance Recognized for Good Customer Service
Mar 1 2011 // Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center...
Kneser Named Customer Service Rep of the Year
Feb 23 2011 // The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) and The Institutes is reminding the insurance industry to honor customer service representatives today, designated as Annual...
Be Fair to CSRs
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy
Oct 18 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy
Oct 5 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job
Oct 4 2010 // What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the...
North Carolinian Wins Insurance Customer Service Rep Honor
Sep 28 2010 // Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award. The Society of Certified...
