Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
In Race for New Personal Lines Insurance Business, Exclusive Agents at Disadvantage
Apr 26 2019 // Personal lines insurers have only one option when it comes to growing their business: they must steal market share from competitors. That’s because each year brings very few new customers. Only about two to three...
Direct-to-Consumer Auto Insurers Grabbing Market Share
Apr 25 2019 // Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a report from J.D. Power. The firm reports that auto insurance revenue hit $245 billion in 2018, reflecting industrywide growth of...
3 Claims Areas Where Property Insurers Disappoint Customers
Mar 18 2019 // Property insurers are falling short in some areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study. J.D. Power...
Insurers with Best Service Win More Business from Independent Agents
Feb 18 2019 // It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message may not be getting...
Insurers with Best Service Win More Business from Independent Agents
Jan 31 2019 // It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message may not be getting...
The Bad News About High Auto Insurance Customer Satisfaction
Dec 10 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
How High Customer Expectations Raise the Bar for Insurance Industry
Oct 30 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
J.D. Power Adds Schmitt to Global Insurance Practice in Chicago
Oct 25 2018 // Kyle Schmitt has been hired as managing director of the Global Insurance Practice at J.D. Power. He is based in Chicago. He will report directly to Keith Webster, senior vice president and general manager, Global Financial...
Insurance Industry in Best Position to Advance Consumer Trust in Automated Driving
Oct 9 2018 // While the race to automated vehicles picks up speed, a new survey reveals consumer are skeptical of the technology and the safety claims of its advocates, a new survey finds. Also, the insurance industry may be in the best...
Linking P/C Auto Insurance Customer Experience to Improved Financial Value
Oct 2 2018 // Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth); 2) improving acquisition or retention; 3) increased persistency; and 4)...
Can Home Insurers Keep Customers as Happy as Insurtechs?
Sep 17 2018 // Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’ investments in improved digital channels and bundled products that combine...
High Customer Expectations Leads to New Challenges for Insurance Satisfaction
Sep 17 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
1-in-5 Consumers Say They’d Use Amazon or Google for Home Insurance
Aug 28 2018 // One-in-five consumers say they would use Amazon or Google for their home insurance, a J.D. Power survey released today shows. And most of those who took the survey (80 percent) already have insurance with a large national...
How Agent and Carrier Relationships Are Changing in a Customer-Centric World
Aug 14 2018 // Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jul 16 2018 // Recently, insurtech start-up Lemonade announced a product initiative called Policy 2.0. According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and...
P/C Insurers Way Behind in Digital Customer Service: J.D. Power
Jul 10 2018 // Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have...
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World
Jul 2 2018 // Auto insurance shoppers are placing greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 18 2018 // Recently insurtech start-up Lemonade launched a product initiative called Policy 2.0. According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and is...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 5 2018 // Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy...
Auto Insurers Turn to Improving Digital Experience as Competition Intensifies
May 7 2018 // The battle among auto insurers to win and retain business is as heated as it has ever been. A combination of record-low volumes of new insurance shoppers, consistent price competition among insurers and emerging...
